Stop Losing Jobs While You're on the Tools

Rapid Receptionist is an AI-powered answering service engineered for UK construction trades. It handles calls, messages, and enquiries across up to 8 channels — phone, website chat, WhatsApp, SMS, email, Facebook Messenger, Instagram DMs, and missed call text-back. The AI captures lead details, understands the nature of the work, distinguishes between a re-render and a patch repair, and escalates genuine emergencies. It runs 24/7/365, including bank holidays, weekends, and those dark January mornings when the phone rings at 6am. Core plan starts at £49/month with phone and chat; add extra channels at £23/month each.

Voicemail is where leads go to die — 85% of callers who reach voicemail never call back, and 80% won't even leave a message. A traditional virtual receptionist costs £200-500/month, works limited hours, and only covers phone. Rapid Receptionist answers instantly across up to 8 channels, 24/7, From £49/month. It captures more detail than most human receptionists, never takes a sick day, and never puts your caller on hold while they deal with another client.

We serve 46 construction trades across the UK — from groundworkers and bricklayers through to plasterers, tilers, roofers, and specialist trades like asbestos removal and fire protection. Each trade gets a custom-configured AI receptionist that speaks the trade's specific language. It knows the difference between a skim and a render, between first fix and second fix, between a GRP flat roof and a torch-on felt system. Your customers get a knowledgeable, professional first response every time.

Your AI receptionist answers with your business name — 'Good afternoon, thank you for calling Marshall Brickwork, how can I help you today?' It then has a natural conversation to understand the caller's name, contact details, location, the nature of the work, and its urgency. It distinguishes between a homeowner wanting a garden wall quoted and a site manager needing brickies for a housing plot starting Monday. Emergencies are escalated immediately; routine enquiries are captured in full and sent straight to you.

Phone and website chat are fully conversational — the AI has a real back-and-forth exchange, just like a human receptionist. The other channels (WhatsApp, SMS, email, Facebook Messenger, and Instagram) use smart auto-replies that capture leads and confirm callbacks. All channels feed into your dashboard so nothing gets lost.

The AI assesses urgency during every interaction. If it detects an emergency — a burst pipe flooding a kitchen, a gas smell in a boiler room, an electrical fault in a consumer unit, a collapsed ceiling — it escalates immediately. First, it tries to reach you directly on your mobile. If you can't be reached, the call is passed to our dedicated Rapid Receptionist human operators who take over. Your customers never get stuck in a loop. When it matters most, a real person steps in.

The Core plan is £49/month and covers AI phone answering (120 minutes of talk time) plus unlimited website chat — the two channels where construction businesses lose the most leads. Additional channels are £23/month each. There is a one-time £295 setup fee (refundable within 30 days). No contracts — cancel anytime.

Because the alternative is worse. Industry data shows that 62% of calls to construction businesses go unanswered, and the average contractor loses around £24,000 a year from missed calls alone. Your customers aren't leaving voicemails — they're calling the next tradesperson on Google. Rapid Receptionist answers every single call, instantly, professionally, with your business name. And if the AI ever reaches its limits, a real human steps in. You're not replacing yourself — you're covering the gaps when you can't get to the phone because you're fitting a kitchen, boarding a loft, or managing three subcontractors on a rear extension.

Most construction businesses are fully live within 48 hours. We handle everything — connecting your channels, configuring the AI with your business details, trade-specific terminology, and services, then testing every response across every channel. You tell us about your business, and we do the rest. This is a genuine done-for-you setup, not a DIY chatbot builder with a login and a blank screen.

We don't offer a free trial — and here's why. A trial gives you a stripped-down version with limited capability, which doesn't show you what the service actually does when it's configured for your trade. Instead, we give you the full service from day one, properly configured for your specific construction trade, with a 30-day money-back guarantee. If you don't see a benefit within 30 days, we refund everything — the £49 monthly fee and the £295 setup fee. You see the real thing, properly set up, with zero risk.

Rapid Receptionist operates in full compliance with UK GDPR and the Data Protection Act 2018. All client data captured by your AI receptionist — names, contact numbers, property addresses, project specifics — is encrypted in transit and at rest, held on secure UK/EU-based servers, and shared only with you. We never sell, trade, or repurpose personal data. Both you and your clients can request data deletion at any point. You remain the data controller for all client information; we act as your data processor under a formal data processing agreement. Our full privacy policy is available at rapidreceptionist.co.uk/privacy.