The AI Receptionist Built for UK Stonemasons

Every term used across the masonry trade is recognised — ashlar, rubble walling, coursed and random, lime putty, NHL hydraulic lime, hot lime, pointing profiles (flush, recessed, ribbon, weatherstruck), quoins, copings, string courses, mullions, transoms, hood moulds, corbels, finials, voussoirs, keystones, and the full vocabulary of stone types from Bath stone and Portland stone to York stone and Clipsham limestone. When a conservation officer calls about 'NHL 3.5 lime repointing to a coursed rubble elevation with dressed quoins and a carved string course at first-floor level,' the AI captures the specification exactly.

A homeowner calling about repointing a garden wall in the Peak District generates a different lead from a diocesan advisory committee's architect calling about the restoration of a medieval church tower. The AI adjusts its approach instinctively — domestic callers are asked about the stone type, wall condition, and location, while heritage clients are asked about the building's listing status, scope of works, and any consent requirements. Each lead summary reflects the sophistication of the enquiry.

Masonry emergencies are serious — a sandstone wall collapsing onto a pavement, a carved finial loosening on a church tower above a public path, or a lintel cracking and threatening structural failure. The AI recognises the urgency, captures the situation and location, and escalates to your mobile immediately. If you are on a scaffold with both hands occupied, the call transfers to our human operators. Routine enquiries about repointing quotes and hearth installations queue as standard leads.

Stonemasonry businesses — from a sole mason with a banker and a set of chisels to a company with a workshop, CNC capability, and multiple site crews — fit within the Core plan at £49/month. That covers 120 minutes of AI phone answering and unlimited website chat. Additional channels like WhatsApp, SMS, email, and social media are available at £23/month each. The one-time setup fee of £295 is fully refundable within the first 30 days.

A sole trader mason is the person who benefits most. You spend entire days on a scaffold pointing stonework, at a banker carving a replacement corbel, or in a client's living room fitting a stone fireplace — physically unable to answer the phone. Every missed call from a conservation officer, architect, or homeowner is a commission going to the mason who picked up. One captured church restoration enquiry can pay for years of the service.

When you are driving to site, collecting stone from the quarry, or at your desk reviewing drawings, calls ring through to your mobile as usual. The AI only activates when you are genuinely out of reach — on the scaffold, at the banker, or outside working hours. You manage the schedule from your dashboard and adjust it whenever your routine changes.

Stonemasonry enquiries can involve Listed Building Consent details, diocesan specifications, conservation area addresses, and commercially sensitive tender information. All data captured by the AI is encrypted in transit and at rest, stored exclusively on UK and EU servers under UK GDPR, and shared only with you. Heritage project details are never disclosed to third parties or repurposed.

Data security is built into every layer of our service. When your AI receptionist captures a client's name, contact number, site address, or project details, that information is encrypted both in transit and at rest using industry-standard protocols. All data is stored on UK and EU-based servers — never offshore. We operate as your data processor under UK GDPR and the Data Protection Act 2018, meaning we handle enquiry data strictly on your behalf and never sell, share, or repurpose it. You and your clients can request deletion of any stored data at any time. As the contractor, you remain the data controller for all client information captured through our service. Our full data handling practices are detailed in our privacy policy.

If your prices change, you add or remove a service, or your working hours shift, just let us know and we update your AI receptionist configuration for free. Routine business information updates — pricing adjustments, new service offerings, revised availability, and updated contact details — are all included at no extra cost. We handle the change on our end, typically within one working day, so your AI always reflects your current stonemason business accurately.