The AI Receptionist Built for UK HVAC Contractors

The complete HVAC vocabulary is embedded — split system (wall-mounted, ceiling cassette, floor-standing, ducted, multi-split), VRF/VRV (variable refrigerant flow, Daikin VRV, Mitsubishi Electric City Multi, Toshiba SMMS, Fujitsu Airstage, Samsung DVM, outdoor unit, branch controller, refnet joint, Y-joint), ducted (supply ductwork, return ductwork, flexible duct, rigid galvanised, plenum box, grille, diffuser, fire damper, volume control damper), refrigerant (R32, R410A, R407C, charge weight, vacuum pump, standing vacuum test, nitrogen purge, brazing, flare connection), heat pump (ASHP air source, GSHP ground source, monobloc, split, MCS, BUS grant, SCOP, COP, defrost cycle, buffer tank), AHU (air handling unit, supply fan, return fan, HEPA filter, G4/F7 filters, heat recovery, enthalpy wheel, plate exchanger, run-around coil), commissioning (airflow measurement, refrigerant charge, superheat, subcooling, approach temperature, air-on/air-off differential), F-Gas (certification, logbook, annual leak check, recovery, reclaim), BMS (building management system, Trend, Honeywell, Siemens, setpoint, schedule, sensor, actuator), chiller (air-cooled, water-cooled, scroll compressor, screw compressor, centrifugal, glycol, primary/secondary pumping), ventilation (MVHR, extract fan, Part F, Part L), cooling (DX direct expansion, chilled water, fan coil unit FCU), BESA, and REFCOM. When a facilities manager describes 'Mitsubishi City Multi VRF, R32, forty-eight ceiling cassettes, three outdoor units, branch controllers per floor, Trend BMS integration,' the AI records every element.

A homeowner saying 'want an air source heat pump to replace our oil boiler, 1970s detached, no mains gas' generates a domestic renewable heating lead with property type, current fuel, insulation level, and BUS grant eligibility. A facilities manager describing 'VRF replacement across four floors, forty-eight cassettes, R32, BMS integration, Trend IQ4' generates a commercial programme lead with unit count, refrigerant type, controls platform, and tender timeline. The lead formats share no structural similarity.

Server room cooling failure threatening IT infrastructure, restaurant kitchen extract shutdown during service, chiller compressor trip causing building-wide temperature rise, and split system refrigerant leak with oil staining — HVAC emergencies create immediate operational and financial damage. The AI captures the system type, the failure symptoms, the affected area, the business impact, and the access arrangements for priority F-Gas certified attendance.

HVAC contractors pay £49/month for the Core plan — 120 minutes of AI phone answering plus unlimited website chat. Whether you are a domestic heat pump installer or a multi-team firm delivering VRF systems, chillers, and AHU installations across commercial buildings, the allowance covers your enquiry blend. Additional channels are £23/month each. Setup is £295 with a 30-day money-back guarantee.

MCS-certified heat pump installers benefit enormously. When you are connecting refrigerant lines on a split ASHP, commissioning the defrost cycle parameters, or running glycol through a ground source manifold — answering the phone risks the vacuum hold, the commissioning sequence, or the pressure test. The AI captures every BUS grant enquiry, every oil-to-ASHP conversion request, and every architect's specification query while you complete the installation safely.

Configure coverage from your dashboard to match your HVAC schedule. During refrigerant line brazing — when the nitrogen purge runs and the torch heats the joint — route every call to the AI. During site surveys, BMS programming sessions, and quotation preparation — take calls directly. Toggle from your phone as your task changes.

HVAC enquiries contain building addresses, refrigerant charge records, F-Gas logbook details, BMS access credentials, and commercially sensitive tender pricing. All data captured by the AI is encrypted in transit and at rest, stored on UK and EU servers governed by UK GDPR, and shared exclusively with you. No project details reach competing HVAC firms or third parties.

Data security is built into every layer of our service. When your AI receptionist captures a client's name, contact number, site address, or project details, that information is encrypted both in transit and at rest using industry-standard protocols. All data is stored on UK and EU-based servers — never offshore. We operate as your data processor under UK GDPR and the Data Protection Act 2018, meaning we handle enquiry data strictly on your behalf and never sell, share, or repurpose it. You and your clients can request deletion of any stored data at any time. As the contractor, you remain the data controller for all client information captured through our service. Our full data handling practices are detailed in our privacy policy.

If your prices change, you add or remove a service, or your working hours shift, just let us know and we update your AI receptionist configuration for free. Routine business information updates — pricing adjustments, new service offerings, revised availability, and updated contact details — are all included at no extra cost. We handle the change on our end, typically within one working day, so your AI always reflects your current hvac contractor business accurately.