The AI Receptionist Built for UK Glazing Contractors

Every term used across residential, commercial, and structural glazing is recognised — sealed units, toughened glass, laminated glass, low-E coatings, argon-filled cavities, U-values, casement, sash, tilt-and-turn, bi-fold, sliding doors, frameless glazing, structural silicone, glass balustrades, Juliet balconies, shopfronts, curtain walling, fire-rated glass, acoustic glass, and partitions. When an architect specifies 'a frameless structural glass gable with 12mm toughened laminated panels, structural silicone bonding, and a target U-value of 1.0,' the AI captures every detail.

A homeowner calling about 'a misted-up window in the bedroom' produces a very different lead from an architect specifying a structural glass facade for a new-build worth £50,000. The AI adjusts its questions to the scale described — residential replacements prompt questions about window type, frame material, and how many units are affected, while commercial and structural projects capture the specification, building type, access requirements, and tender deadline.

Break-ins, storm damage, and accidental glass breakage generate urgent calls outside normal hours. The AI identifies the emergency nature of the call, captures the property address, the type of glass damaged, access details, and the caller's contact number, then escalates the lead for your immediate attention. Your dashboard flags emergencies distinctly from standard replacement and project enquiries.

Glazing contractors pay £49/month for the Core plan — 120 minutes of AI phone answering plus unlimited website chat. Whether you are a sealed-unit specialist handling twenty domestic replacements a week or a structural glazing firm managing major architectural projects, the allowance accommodates your call patterns. Each additional channel is £23/month. Setup is £295 with a 30-day money-back guarantee.

Small glazing firms benefit disproportionately. When you are physically installing glass — carrying panels, setting them into frames, applying silicone, and checking alignments — you cannot hold a phone. Every missed call during an installation day is a sealed unit replacement, a shopfront quote, or a builder's subcontract that goes to the next glazier on the list. The AI ensures nothing slips through while your hands are full.

Your dashboard schedule determines when the AI activates. During installations — balustrade fitting, shopfront glazing, sealed unit replacements — route calls to the AI. During office hours at the workshop — processing glass, reviewing drawings, preparing quotes — answer calls yourself. Override the schedule at any point from your phone.

Glazing enquiries contain property addresses, window schedules, structural specifications, architect details, and commercial contract information. All data captured by the AI is encrypted in transit and at rest, stored on UK and EU servers governed by UK GDPR and the Data Protection Act 2018, and shared exclusively with you. No project information is disclosed to competing glaziers or third parties.

Data security is built into every layer of our service. When your AI receptionist captures a client's name, contact number, site address, or project details, that information is encrypted both in transit and at rest using industry-standard protocols. All data is stored on UK and EU-based servers — never offshore. We operate as your data processor under UK GDPR and the Data Protection Act 2018, meaning we handle enquiry data strictly on your behalf and never sell, share, or repurpose it. You and your clients can request deletion of any stored data at any time. As the contractor, you remain the data controller for all client information captured through our service. Our full data handling practices are detailed in our privacy policy.

If your prices change, you add or remove a service, or your working hours shift, just let us know and we update your AI receptionist configuration for free. Routine business information updates — pricing adjustments, new service offerings, revised availability, and updated contact details — are all included at no extra cost. We handle the change on our end, typically within one working day, so your AI always reflects your current glazing contractor business accurately.