The AI Receptionist Built for UK Damp Proofing Specialists

Every term across the full spectrum of damp diagnosis and treatment is recognised — rising damp, penetrating damp, condensation, DPC injection (silicone cream, resin), tanking (cementitious slurry, bituminous coatings), cavity drain membranes (Type A, B, C waterproofing), hygroscopic salts, salt analysis, replastering with renovating plaster, moisture mapping, positive input ventilation, sump and pump systems, and structural waterproofing. When a surveyor describes 'rising damp with tide marks at 1.2 metres, hygroscopic salt crystallisation on the plaster surface, and a failed 1960s DPC injection,' the AI captures the diagnosis precisely.

A homeowner calling about 'a damp patch in the bedroom' generates a very different lead from a developer describing a full basement conversion requiring Type C cavity drain membranes, sump chambers, and dual-pump drainage with battery backup. The AI adjusts its questions accordingly — domestic calls capture the affected rooms, wall orientation, floor level, and property age, while commercial and structural projects capture the below-ground depth, water table information, building use, and programme.

Burst pipes causing sudden water damage, flood recovery work, and active water ingress into basements generate urgent calls. The AI identifies the emergency from the caller's language, captures the property address, the source of water if known, the extent of damage, and whether the property is currently occupied, then escalates the lead for immediate attention.

Damp proofing specialists pay £49/month for the Core plan — 120 minutes of AI phone answering plus unlimited website chat. Whether you focus on residential DPC injection surveys or deliver structural waterproofing packages for basement conversions, the allowance covers your call patterns. Each additional channel is £23/month. Setup is £295 with a 30-day money-back guarantee.

Solo PCA-registered damp surveyors benefit disproportionately. When you are on a ladder inspecting guttering, in a cellar with a moisture meter, or drilling injection holes along a mortar course, your phone goes unanswered. Every missed call during a survey day is a solicitor's instruction, a homeowner with worsening mould, or a builder's subcontract that goes to a competitor.

Your dashboard schedule determines precisely when the AI activates. During surveys and installation work on site, route every call to the AI. During office hours — writing survey reports, preparing specifications, and pricing work — answer calls yourself. Override the schedule at any time from your phone.

Damp survey enquiries contain property addresses, structural condition information, solicitor details, survey reports, and commercially sensitive purchase data. All information captured by the AI is encrypted in transit and at rest, stored on UK and EU servers governed by UK GDPR, and shared exclusively with you. No property or client information is disclosed to competing damp proofing firms or third parties.

Data security is built into every layer of our service. When your AI receptionist captures a client's name, contact number, site address, or project details, that information is encrypted both in transit and at rest using industry-standard protocols. All data is stored on UK and EU-based servers — never offshore. We operate as your data processor under UK GDPR and the Data Protection Act 2018, meaning we handle enquiry data strictly on your behalf and never sell, share, or repurpose it. You and your clients can request deletion of any stored data at any time. As the contractor, you remain the data controller for all client information captured through our service. Our full data handling practices are detailed in our privacy policy.

If your prices change, you add or remove a service, or your working hours shift, just let us know and we update your AI receptionist configuration for free. Routine business information updates — pricing adjustments, new service offerings, revised availability, and updated contact details — are all included at no extra cost. We handle the change on our end, typically within one working day, so your AI always reflects your current damp proofing specialist business accurately.