The AI Receptionist Built for UK Extension Specialists

Every term used in residential extension work is recognised — single-storey, double-storey, wraparound, side return, rear, infill, permitted development, full planning, party wall (Act 1996), Building Regulations, building notice, full plans, structural calculations, RSJ, steelwork, foundation design, underpinning, cavity walls, insulated render, flat roof, parapet, lantern roof, bi-fold doors, sliding doors, level threshold, and SAP calculations. When an architect calls about 'a single-storey wraparound with a 6-metre RSJ spanning the full width, flat roof with parapet detail, and level-threshold bi-folds under permitted development,' the AI captures the specification word for word.

A homeowner describing 'a small conservatory replacement with a proper extension' generates a very different lead summary from an architect specifying a two-storey side-and-rear extension requiring party wall awards, underpinning, and a structural steel frame. The AI adjusts its questions to the complexity described — simpler projects prompt questions about dimensions and planning route, while complex projects capture the specification detail, structural requirements, and professional contacts involved.

Planning queries are among the most common extension questions. The AI identifies whether the caller has planning permission, is relying on permitted development rights, or has not yet investigated. It captures the planning status as part of the lead — 'planning approved March 2026,' 'proceeding under PD,' or 'not yet applied' — so you know the project's readiness before your callback.

Extension specialist businesses — from sole traders managing one project at a time to companies running three or four concurrent sites — fit within the Core plan at £49/month. That covers 120 minutes of AI phone answering plus unlimited website chat. WhatsApp, SMS, email, Facebook Messenger, Instagram DMs, and Missed Call Text Back are each £23/month as add-ons. Setup is £295 with a 30-day money-back guarantee.

A sole-trader extension specialist is precisely the person who benefits most. Running a single site means you are physically on the tools — laying foundations, fixing steelwork, building walls, fitting roofs — for months at a time. Every missed call during a live build is a future extension contract going to a competitor. The AI captures every enquiry while you complete your current project, building your pipeline for the next one.

Calls ring your mobile whenever you are free — at the office writing quotes, driving to site, at the builders' merchant. The AI activates only when you cannot answer: on the scaffold, pouring foundations, or outside your set hours. Your dashboard lets you adjust the schedule instantly — useful when you move from a noisy groundworks phase to a quieter finishing phase.

Extension enquiries contain property addresses, architect specifications, planning reference numbers, party wall details, and sometimes budget ranges. All data is encrypted in transit and at rest, stored on UK and EU servers governed by UK GDPR and the Data Protection Act 2018, and shared exclusively with you. Project information is never disclosed to competitors or third parties.

Data security is built into every layer of our service. When your AI receptionist captures a client's name, contact number, site address, or project details, that information is encrypted both in transit and at rest using industry-standard protocols. All data is stored on UK and EU-based servers — never offshore. We operate as your data processor under UK GDPR and the Data Protection Act 2018, meaning we handle enquiry data strictly on your behalf and never sell, share, or repurpose it. You and your clients can request deletion of any stored data at any time. As the contractor, you remain the data controller for all client information captured through our service. Our full data handling practices are detailed in our privacy policy.

If your prices change, you add or remove a service, or your working hours shift, just let us know and we update your AI receptionist configuration for free. Routine business information updates — pricing adjustments, new service offerings, revised availability, and updated contact details — are all included at no extra cost. We handle the change on our end, typically within one working day, so your AI always reflects your current extension specialist business accurately.