The AI Receptionist Built for UK Security System Contractors

The complete security vocabulary is configured — intruder alarm (Grade 2, Grade 3, wired, wireless, hybrid, PIR passive infrared, dual-tech detector, magnetic contact, vibration sensor, glass-break detector, shock sensor, bell box, LED keypad, LCD keypad, control panel, zone, expander, Texecom Premier Elite 48/64/88/168/640, Honeywell Galaxy Dimension 48/264/520, Pyronix Enforcer, HKC SecureWatch 1232), CCTV (IP camera, analogue, HD-TVI, HD-CVI, PoE power over ethernet, NVR network video recorder, DVR digital video recorder, 4K 8MP, 5MP, 2MP, dome, bullet, turret, PTZ pan-tilt-zoom, IR infrared night vision, varifocal, fixed lens, WDR wide dynamic range, ANPR, Hikvision, Dahua, Axis, Hanwha Vision), access control (proximity reader, key fob, mobile credential, biometric fingerprint, facial recognition, magnetic lock maglock, electric strike, door controller, Paxton Net2, ACT, Inner Range Inception, Gallagher), intercom (audio intercom, video intercom, door entry panel, handset, monitor, SIP, IP, BPT, Comelit, Hikvision KV series), monitoring (ARC alarm receiving centre, dual-path signalling, RedCare BT, Dualcom CSL, Grade 2 ARC, police URN, unique reference number, keyholder), NSI Gold, NSI Silver, SSAIB, BSIA, ECS card, and fire detection integration. When a facilities manager describes 'Texecom Premier Elite 168 Grade 2 with sixty-three zones, dual-tech PIRs, Paxton Net2, thirty-two Hikvision 4K cameras, NVR, and NSI Gold monitoring with RedCare,' the AI records every detail.

A homeowner saying 'want an alarm system after the break-in, need it monitored with police response' generates a domestic security lead with property type, crime context, monitoring requirement, and insurance specification. A facilities manager requesting 'three-building campus upgrade — Texecom Elite 168, Hikvision 4K thirty-two cameras, Paxton Net2, NSI Gold ARC' generates a commercial programme lead with system specifications, camera count, access control scope, and monitoring grade. The AI produces structurally distinct leads for each.

A smashed shop window triggering the intruder alarm at 3am, a CCTV system failure leaving premises unmonitored overnight, an access control lockout trapping staff inside a building, and a bell box sounding continuously after a power surge — security emergencies combine immediate vulnerability with crime risk. The AI captures the system type, the failure symptom, the premises status, and whether the police or ARC have been notified.

Security system contractors pay £49/month for the Core plan — 120 minutes of AI phone answering plus unlimited website chat. Whether you are a domestic alarm installer or a multi-team firm delivering integrated CCTV, access control, and intruder alarm systems across commercial estates, the allowance covers your call blend. Additional channels are £23/month each. Setup is £295 with a 30-day money-back guarantee.

CCTV-focused firms benefit enormously. When you are running Cat6 cable through ceiling voids, terminating RJ45 connectors at the NVR patch panel, configuring IP addresses on a thirty-two-camera Hikvision system, or aiming PTZ cameras for optimal car park coverage — answering the phone disrupts the cable termination, the camera configuration, or the network addressing. The AI captures every commercial CCTV tender, every homeowner wanting cameras after a break-in, and every developer needing show home packages.

Configure coverage from your dashboard to match your security work. During access control programming — when the laptop connects to the Paxton controller and time profiles need precise configuration — route every call to the AI. During office hours, quotation writing, and monitoring contract reviews — take calls directly. Toggle from your phone as each task changes.

Security enquiries contain premises addresses, alarm system configurations, CCTV camera positions, access control credentials, ARC account numbers, police URN references, and commercially sensitive information about property vulnerabilities. All data is encrypted in transit and at rest, stored on UK and EU servers governed by UK GDPR, and shared exclusively with you. No project details reach competing security firms or third parties.

Data security is built into every layer of our service. When your AI receptionist captures a client's name, contact number, site address, or project details, that information is encrypted both in transit and at rest using industry-standard protocols. All data is stored on UK and EU-based servers — never offshore. We operate as your data processor under UK GDPR and the Data Protection Act 2018, meaning we handle enquiry data strictly on your behalf and never sell, share, or repurpose it. You and your clients can request deletion of any stored data at any time. As the contractor, you remain the data controller for all client information captured through our service. Our full data handling practices are detailed in our privacy policy.

If your prices change, you add or remove a service, or your working hours shift, just let us know and we update your AI receptionist configuration for free. Routine business information updates — pricing adjustments, new service offerings, revised availability, and updated contact details — are all included at no extra cost. We handle the change on our end, typically within one working day, so your AI always reflects your current security system contractor business accurately.