AI Website Chat for UK Stonemasonry Practices

We handle the setup for you during your onboarding. Our team adds the widget to your website so it appears on every page — from your conservation portfolio to your bespoke carving gallery. No code, no plugins, no technical headaches. If your website is maintained by a developer or you are comfortable adding a small snippet to your site header, we will provide the code. Most stonemasons prefer we handle the digital side entirely.

Your service profile tells the AI what stones you work with — Bath stone, Portland, Cotswold limestone, York stone, sandstone, granite — and what finishes you offer. When a visitor asks 'do you work with Clipsham limestone for new-build ashlar?' the AI can confirm from your profile and ask about their project scope. It draws the visitor into a conversation and captures the lead, while leaving detailed specification advice to you on your callback.

Through natural dialogue, the AI captures the project type (repointing, restoration, new build, carving), the stone type if mentioned, the building's age and listing status, the property location, access details, the visitor's role (homeowner, architect, conservation officer), and their contact information. For stonemasons, this pre-qualification reveals at a glance whether you are looking at a domestic hearth installation or a multi-phase heritage programme.

The script loads after your main page content has rendered. Stonemasonry websites with large portfolio galleries — high-resolution photographs of carved details, restored facades, and completed fireplaces — display at full speed before the chat bubble appears. The impact on loading performance is negligible.

Phone answering and website chat are both covered by the Core plan at £49/month — there is no separate charge. For stonemasonry businesses, these two channels capture the main routes enquiries arrive: phone calls from professionals who prefer to speak, and website chat from visitors researching your portfolio online.

Chat conversations about listed buildings, conservation areas, and heritage restoration projects are handled with strict confidentiality. All data is encrypted, held on UK and EU servers under UK GDPR, and delivered exclusively to you. Building addresses, listing details, and project specifications are never shared with third parties or used beyond your lead delivery.

Yes — fully. Every piece of information captured through AI Website Chat is protected under UK GDPR and the Data Protection Act 2018. Client names, contact details, site addresses, and project specifics are encrypted during transmission and while stored, and held exclusively on UK and EU-based servers. We never share, sell, or repurpose any data captured on your behalf. You maintain full control as the data controller, with the right to request deletion at any point. Your clients have the same right. Rapid Receptionist acts strictly as your data processor, operating under a formal data processing agreement. You can review our approach in detail in our privacy policy.

If your prices change, you start offering a new service, or your availability shifts, just let us know and we update your AI Website Chat configuration for free. Routine business information updates — pricing, services offered, working hours, contact details — are included at no extra cost as part of the done-for-you service. We handle the change on our end, typically within one working day, so AI Website Chat always reflects your current stonemason business accurately.