AI Website Chat for UK Welders and Fabrication Workshops

We do the full setup for you. During onboarding, our team installs the chat widget on your website so it goes live on every page — your fabrication gallery, bespoke metalwork services, and enquiry page included. No coding or technical skills needed. If you work with a web developer or agency who maintains your site, we can send them the snippet to embed. Takes about sixty seconds. Most fabricators just let us handle the tech side completely.

Your profile tells the AI about your materials, processes, and capabilities. When a visitor asks 'what is the difference between mild steel and stainless for outdoor railings?' the AI explains from your profile — covering corrosion resistance, finish options, and price positioning — while capturing their specific railing requirements. It provides informed guidance without overpromising on technical specifications.

The AI gathers the metalwork type (gates, railings, staircase, structural steel, bespoke), the material preference, key dimensions, the desired finish (galvanised, powder-coated, brushed, patinated), whether installation is required, the property type and location, the visitor's timeline, and their contact details. This tells you whether you are pricing a pair of garden gates or designing a three-storey feature staircase.

The script loads asynchronously after all your gallery images, project photos, and workshop videos have rendered. Fabrication websites — typically image-heavy with close-up weld details and installed project shots — display at full speed. The chat appears once your visual portfolio has loaded completely.

Phone answering and website chat operate under the same Core plan at £49/month — no additional cost. For fabrication workshops, these two channels cover the primary enquiry routes: phone calls during working hours from architects and contractors, and evening website chats from homeowners researching bespoke metalwork.

Chat conversations containing project descriptions, design preferences, dimensions, property addresses, and visitor contact information are encrypted and stored on UK and EU servers compliant with UK GDPR. Lead summaries go exclusively to you. No design concepts or project details are shared with competing fabrication workshops.

Yes — fully. Every piece of information captured through AI Website Chat is protected under UK GDPR and the Data Protection Act 2018. Client names, contact details, site addresses, and project specifics are encrypted during transmission and while stored, and held exclusively on UK and EU-based servers. We never share, sell, or repurpose any data captured on your behalf. You maintain full control as the data controller, with the right to request deletion at any point. Your clients have the same right. Rapid Receptionist acts strictly as your data processor, operating under a formal data processing agreement. You can review our approach in detail in our privacy policy.

If your prices change, you start offering a new service, or your availability shifts, just let us know and we update your AI Website Chat configuration for free. Routine business information updates — pricing, services offered, working hours, contact details — are included at no extra cost as part of the done-for-you service. We handle the change on our end, typically within one working day, so AI Website Chat always reflects your current welder / fabricator business accurately.