AI SMS for UK Drainage Contractor Companies

Every incoming text triggers a branded response within seconds under your company name. A developer's programme text — 'plots 20-28 groundworks complete, need foul drainage starting Monday at 1:60 gradient, 110mm to adoptable spec, inspection chambers at each junction, connect to existing 150mm sewer run' — is confirmed with the plot range, gradient, specification, and connection detail preserved. A homeowner's emergency — 'drain overflowing in garden, sewage everywhere, house stinks' — receives a safety-conscious response asking whether sewage is entering the house internally and whether children or elderly occupants are present.

Texts read like a drainage engineer checking messages between manhole inspections — pipe-size aware, gradient-fluent, and WRc-terminology precise. References to 110mm foul runs, 1:60 gradients, inspection chambers, displaced joints, root ingress, and CCTV survey coding convey specialist drainage knowledge that developers and solicitors expect.

Returning developer clients text programme amendments — 'swap plots 15 and 16 drainage sequence, groundworkers delayed on 15' or 'add a soakaway to plot 22, BRE 365 perc test passed.' The AI logs each amendment and separates programme changes from new enquiries on your dashboard.

AI SMS is £23/month as a channel add-on. Emergency jetting generates £150 to £350. A developer's adoptable drainage package generates £2,000 to £6,000 per plot. Confirming one developer's Monday drainage start — while you connected a lateral to the adopted sewer on another site — secures programme revenue that vastly exceeds the annual channel cost.

Send one reply and the AI steps back from that conversation entirely. During CCTV report writing, office hours, and quotation preparation — handle texts yourself. During active trench work — when the laser level guides the gradient and the pipe lengths lower into position — let the AI manage the incoming bookings.

Text messages containing property addresses, blockage details, CCTV survey references, Section 104 correspondence, and contact information are encrypted and stored on UK and EU servers under UK GDPR. Data goes exclusively to you. Nothing reaches competing drainage firms or third-party platforms.

Yes — fully. Every piece of information captured through AI SMS is protected under UK GDPR and the Data Protection Act 2018. Client names, contact details, site addresses, and project specifics are encrypted during transmission and while stored, and held exclusively on UK and EU-based servers. We never share, sell, or repurpose any data captured on your behalf. You maintain full control as the data controller, with the right to request deletion at any point. Your clients have the same right. Rapid Receptionist acts strictly as your data processor, operating under a formal data processing agreement. You can review our approach in detail in our privacy policy.

If your prices change, you start offering a new service, or your availability shifts, just let us know and we update your AI SMS configuration for free. Routine business information updates — pricing, services offered, working hours, contact details — are included at no extra cost as part of the done-for-you service. We handle the change on our end, typically within one working day, so AI SMS always reflects your current drainage contractor business accurately.