Every Text About a Boiler Fault or Gas Job Gets a Professional Reply. Instantly.
Customers text about boiler breakdowns, cold radiators, and gas safety certificates while you're commissioning a new boiler or running flue diagnostics. AI SMS replies instantly and captures every lead — so you never lose a heating job to a slow text response.
It's 4:30pm on a Thursday in December. You're fitting a magnetic system filter on a combi boiler in a flat in Edinburgh. Your phone vibrates in your pocket — a text: 'Hi, found your number on Checkatrade. Our Worcester boiler is making a banging noise when the heating comes on. It's a 30CDi if that helps. We're in EH10, do you cover here?' You're tightening compression fittings and can't touch your phone. Without AI SMS, that text waits until you finish at 5:45pm. By then, the customer has had replies from two other gas engineers and has booked a diagnostic with one who responded within five minutes. With Rapid Receptionist, the AI replies within seconds: 'Thanks for getting in touch with Fraser Heating. We've noted the banging noise on your Worcester 30CDi and will be in contact to arrange an inspection. Thanks for choosing us.' You call at 6pm — the customer says she nearly booked someone else but held off because you replied so quickly. You book the diagnostic for Friday morning. The banging turns out to be a faulty pump — a £280 repair.
Why Gas Engineers Need AI SMS
Catches Cold-Weather Surge Texts
When temperatures plummet, homeowners text gas engineers in a panic. The AI handles every inbound text instantly — whether it's 6am or midnight. Each customer gets acknowledged, and you get a prioritised queue of leads to work through.
Boiler Error Code References
Customers text things like 'boiler showing F75 on the display.' The AI recognises this as a boiler fault enquiry, captures the error code and boiler brand, and sends you a structured lead. You can often pre-diagnose the likely issue before calling back.
Gas Smell Detection
Texts mentioning gas smells, carbon monoxide alarms, or strange odours near appliances are immediately flagged as emergency priority. The AI responds with appropriate caution and ensures your notification arrives with maximum urgency.
Service Reminder Enquiries
Homeowners who received service reminder letters or emails often respond by text rather than calling. The AI captures their boiler details, last service date if mentioned, and preferred appointment times. You get a ready-to-schedule service booking.
New Homeowner Enquiries
People moving into a new property often text local gas engineers about boiler checks, gas safety inspections, and appliance verification. These are warm leads — they need a gas engineer and they need one soon. Fast response wins the job.
On-Site Focus Maintained
You cannot safely check your phone while working on a gas appliance. AI SMS handles every enquiry automatically so you maintain full concentration on the installation, repair, or safety check in front of you.
AI SMS for gas engineers is £19/month as an add-on or standalone. Unlimited texts, no per-message charges. £299 setup. No contracts. See full pricing →
Frequently Asked Questions
How does AI SMS handle gas engineering text enquiries?
When someone texts your number about a gas or heating issue, the AI reads the message, identifies the work type — boiler repair, gas safety certificate, heating system fault, appliance installation — and sends one professional response. It captures the customer's details, the nature of the fault, and any urgency indicators. You receive a structured lead notification.
Can the AI identify gas emergencies from a text?
Yes. The AI is trained to recognise emergency language relevant to gas work — gas smells, carbon monoxide alarm activations, faulty flues, and appliances behaving dangerously. These texts receive an immediately flagged notification so you can assess whether to respond straight away or advise the caller to contact the National Gas Emergency Service.
Will the AI provide gas safety advice via text?
No. The AI never diagnoses faults, recommends actions on gas appliances, or provides technical safety advice. If someone texts about a gas smell, the AI responds professionally and flags the urgency — but it doesn't attempt to troubleshoot. All technical advice is for you as the Gas Safe registered professional.
I text customers reminders about annual services. Will this interfere?
No interference at all. The AI only handles incoming enquiry texts from new contacts or new conversations. Your existing outbound text reminders continue as normal. If a customer replies to your service reminder, the AI can capture that as a booking lead.
Most of my breakdown calls come from Google searches. Does this help?
Absolutely. A growing number of mobile searchers copy the phone number and text instead of calling. When someone searches 'gas engineer near me,' finds your number, and texts 'Boiler not working, can anyone come today?' — the AI responds within seconds. Given that they've probably texted two or three gas engineers from the same search, being the first to respond is critical.
How much does AI SMS cost for gas engineers?
AI SMS is £19/month as an add-on or standalone. No per-text charges, unlimited inbound messages. The £299 one-time setup covers full configuration. No contracts, cancel anytime, 30-day money-back guarantee.
Stop Losing Gas & Heating Work to Slow Text Replies
Boiler faults, gas certificates, heating breakdowns — every text answered instantly. £19/month.
🛡 30-day money-back guarantee · No contracts · Cancel anytime