The AI Receptionist Built for UK Glaziers. Every Enquiry Captured.

Emergency boarding and glazing calls are treated as the highest priority. If a caller describes a smashed window, a break-in, or a security risk due to broken glass, the AI escalates immediately. It captures the property type, window type, the urgency, and whether anyone is at risk. For commercial emergency glazing — shattered shop fronts, vandalised storefronts, or insecure premises — the AI understands the time-critical nature and gets the details to you within seconds.

Planned work is where the big revenue sits, and those leads still need capturing instantly. When someone calls for a quote on replacement windows, a new bi-fold door, or a conservatory installation, they've usually been thinking about it for weeks and have finally decided to call. If they get voicemail, they call the next glazier. The AI answers instantly, captures the job scope and property details, and sends you a lead that was already warm — before your competitor gets a chance.

We train the AI with glazing-specific terminology — double glazing, triple glazing, secondary glazing, toughened glass, laminated glass, obscure glass, leaded lights, sash windows, casement windows, bi-folds, French doors, patio doors, roof windows, shop fronts, and structural glazing. It asks the right questions for the type of enquiry, so the lead details you receive are actually useful for quoting.

No — the AI never books appointments or commits your time. Glazing quotes almost always need a site visit for accurate measurements, and scheduling those is something only you should control. The AI captures the customer's details, the type of work, the property type, and their preferred timeframes, then sends everything to you. You decide when to visit and what to quote.

Misted unit replacements might seem like small jobs, but they add up fast — and they're often the gateway to bigger work. A customer who calls about one misted kitchen window often has three or four others they haven't noticed yet. Or they're thinking about replacing the lot. The AI captures every misted unit enquiry with the right details — how many units, what size, what type — so you can follow up and upsell where appropriate.

The AI adapts its approach based on the type of enquiry. A homeowner calling about a cracked pane gets a set of questions suited to residential work. A facilities manager calling about glass replacement across a commercial building gets questions about access, building type, and the number of units affected. A pub owner needing emergency boarding after a break-in gets emergency-level treatment. The AI captures the right information for the right context.

The AI never discusses FENSA registration, building regulations, energy ratings, or compliance matters. Those are conversations you need to have directly with the customer during the quoting process. The AI focuses exclusively on capturing the enquiry — what work they need, where, and their contact details — and sending it to you. Your qualifications and compliance are yours to present.

The AI doesn't diagnose problems — that's your job when you visit the site. What it does is capture what the customer describes: 'The window won't close properly,' 'There's condensation between the panes,' 'The handle's broken,' or 'The whole frame is rotten.' You get enough information from the AI's notes to gauge what you're likely walking into, and you make the repair-or-replace recommendation yourself once you've seen it.