Every Heating Call Answered. Even When You're Behind the Boiler.
You're commissioning a new combi, flushing a system, or diagnosing an intermittent fault with your head inside a boiler casing. The phone rings. AI Phone Answering picks up within two rings, captures the boiler details, and escalates gas emergencies immediately.
It's 7:20pm on a Friday evening in February. Temperatures have dropped to -3°C in Reading. A couple with a two-year-old have just arrived home to find their heating off and no hot water — the Vaillant ecoTEC is showing an F75 fault code. The husband calls three gas engineers from Google. You're finishing a boiler install in Henley — feeding the flue through the wall and connecting the condensate drain. Your hands are full. Without AI Phone Answering, your phone rings out. He calls the third engineer, who answers and quotes £150 for an evening callout. He books it immediately. With Rapid Receptionist, the AI picks up: 'Good evening, thank you for calling Thames Valley Gas Services.' It captures the F75 fault code, the Vaillant model, the fact there's a young child in a cold house, and escalates. You call back at 7:35pm, confirm you can be there by 8:30pm after finishing the Henley job, and arrive to find a faulty water pressure sensor — £95 part, £150 labour. A £245 Friday evening callout captured because the AI was faster than voicemail.
Why Gas Engineers Need AI Phone Answering
Two-Ring Answer on Heating Emergencies
A boiler that's died on a freezing January night is an emergency. The AI picks up within two rings, captures the fault details, and escalates — while your competitor's phone rings out to voicemail.
Understands Gas & Heating Vocabulary
The AI knows the difference between an F28 and an F75 fault code, a combi and a system boiler, a powerflush and a chemical flush. It captures the right details for accurate diagnosis before you even arrive.
Gas Emergency Protocol
Any mention of gas smells, carbon monoxide alarms, or pilot light issues triggers immediate escalation. The AI advises the caller to ventilate, avoid ignition sources, and confirms whether they've called the National Gas Emergency line.
Boiler-Specific Lead Capture
Every call generates a detailed lead: boiler make and model (if known), fault code, symptoms, property type, heating system type, and whether anyone vulnerable is in the property. You arrive prepared.
Your Business Name on Every Call
The AI answers as 'Thank you for calling Oakley Gas Services' — not a call centre. Callers get the branded, professional experience that builds trust before you've even arrived.
300 Minutes Included
Your Core plan covers 300 minutes of talk time. Most gas engineers use 80-130 minutes per month — heating calls tend to be short and specific. Additional minutes are just 20p each.
AI Phone Answering for gas engineers is included in the Core plan at £99/month with 300 minutes and unlimited website chat. No contracts. See full pricing →
Frequently Asked Questions
How does the AI handle gas-specific calls?
The AI is trained with gas engineering vocabulary and scenarios. It understands boiler fault codes, heating system types, and the urgency hierarchy — a carbon monoxide alarm is treated differently from a radiator that won't heat. It captures the detail you need to prepare before arriving: boiler make, model, age, symptoms, and whether a Gas Safe engineer has previously attended.
What happens if someone calls about a gas smell?
Gas-related emergencies trigger the highest priority escalation. The AI immediately advises the caller to open windows, avoid naked flames and electrical switches, leave the property if necessary, and call the National Gas Emergency Service on 0800 111 999. Simultaneously, it contacts you directly. If you're unreachable, our human operators take over.
Can the AI handle boiler installation enquiries as well as breakdowns?
Both. A breakdown call about a 15-year-old Baxi that keeps cutting out is handled as a reactive fault. An enquiry about replacing an old back boiler with a new combi is captured as a sales lead with property details, current system type, and the customer's timeline. Different call types, different handling.
I do landlord gas safety certificates — does the AI handle those?
CP12 and landlord gas safety certificate calls are captured with property address, number of gas appliances, and when the current certificate expires. Landlord certificate work is often recurring annual revenue — capturing these enquiries efficiently builds long-term income.
Will the AI discuss Gas Safe registration?
No. The AI doesn't discuss your Gas Safe registration number or provide technical gas safety advice — those are regulated conversations. It captures the enquiry professionally and lets the customer know you'll call back with full details.
How much does AI Phone Answering cost for gas engineers?
AI Phone Answering is included in the Core plan at £99/month with 300 minutes of talk time and unlimited website chat. Additional minutes are 20p each. No contracts, cancel anytime, 30-day money-back guarantee.
Stop Missing Heating Calls
Every call answered within two rings. 300 minutes included. £99/month.
🛡 30-day money-back guarantee · No contracts · Cancel anytime